HIGHLY ACCOMPLISHED MANAGER WITH IN-DEPTH EXPERIENCE DEVELOPING CLIENT SERVICE THROUGH INCOMING CALL CENTERS. RESULTS-ORIENTED, DECISIVE LEADER, WITH PROVEN SUCCESS IN DETERMINING BUSINESS REQUIREMENTS FOR SYSTEM ENHANCEMENTS AND PROVIDING TESTING SUPPORT. DELIVER VISIONARY TEAM MANAGEMENT IN FAST-PACED SERVICE-INDUSTRY ENVIRONMENTS. PROVIDE PROFESSIONAL SUPPORT FOR INCOMING SALES, NEW ACCOUNTS, EXISTING CLIENT BASE, AND COLLECTIONS. UTILIZE STRONG PROCESS IMPROVEMENT AND STAFF DEVELOPMENT SKILLS. OUTSTANDING TEAM BUILDER, WORKING WITH ALL ASPECTS TO DEVELOP AREAS OF INTEREST AND CREATE LEADERSHIP

Highlights:

• Call center
• Staff Developement
• Process improvement
• Team buliding