Summary: I have extensive experience in customer service, leadership, distribution management, and core competencies in time management. I successfully managed 20 + employees for high volume inbound/outbound calls. I have proven leadership skills in management, cost reduction and organizational restructuring. I bring with me strong leadership, analytical, problem solving, decision making and hands on skills. Accomplishments: * Successfully built the Pepsi Support Center from ground zero * Managed and exceeded YOY objectives of 258k inbound calls with<2% abandon rate * Restructured organization which resulted in $3.5m YOY savings * Awarded Pepsi Ring of Honor * W2G - 2nd Tier Recognition, Presented to individuals who went above and beyond in driving outstanding results * Hi5 - 3rd Tier Recognition - Presented to individuals who continue to rise above expectations

Highlights:

• Budgeting
• Call Center
• Leadership
• Logistics
• Management
• Operating Budget
• Recruiting
• Support
• EDI
• Electronic Data Interchange