Description
Areas of Expertise * Data protection * Data Backup - Crashplan Pro app * Data disposal -Zeroing using Killdisk app * Data archiving - onto AWS cloud * Encryption - Enabled hard drive encryption via TPM configuration for Windows Bitlocker enterprise security * Windows Server - Server OS installation & RAID configuration * VoIP - New user account setup & configuration * Ticketing - Queue management for incidents * Communication - Expert in written communication, customer service * Deployment - Managing MDT on WDS * Training - Composed technical training materials for new staff * Inventory Management - Proficient in Asset tracking using Kace 1000 PCORI (Patient Centered Outcomes Research Institute) Oct 2015 to present
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