Description
PROFILE * Dynamic and result oriented professional with 14 years of experience in handling Business issues, Service Excellence, Quality Compliance, Client Management, Process Management, Operations Management, Administration and Team Management * A keen planner and strategist with proven abilities in addressing operational issues, resolving performance bottlenecks with expertise in devising policies & plans for improving business performance and achieving desired objectives and organizational growth * Expertise in maintaining high standards of customer service, with quality & service norms to achieve customer satisfaction and business retention * Ability to manage human, financial & material resources towards the achievement of stated objectives, to plan and manage work programs and to lead, motivate and provide effective guidance to a team of professional and support staff * Dexterous in providing administrative support to facilitate operations and synchronizing company's strategies with global vision to drive available resources to realize objectives