Occupation:Department Manager |
Location:Pickerington, OH |
Education Level:Bachelor |
Will Relocate:YES |
Description
Dublin Customer Service Manager Water Technologies division produces specialty chemicals and non-chemical water treatment products for industrial, commercial, and municipal customers. Division's annual revenues exceed $2 billion. Summary of Highlights: Led a team of 2 managers and 24 indirect reports through the production process from initial * 2 Direct/24 Indirect Staff order entry through shipping (across North America) and invoicing. Consulted with leaders * Consolidated 25 managing purchasing, manufacturing and sales to ensure accuracy of orders (materials and positions after merger cost), optimize lead times and freight costs, and coordinate with third party carriers. * 4,800+ orders /mo. * Coordinated with 14 * Order Processing and Logistics: Led operations to efficiently and accurately process an plants/distribution ctrs. average of 4,800 orders per month (thousands of SKUs) through improved training and * On-time shipments - utilization of Salesforce.com and SAP enterprise systems. 96% from 40% * Change Management: Led the consolidation of Customer Service Operations in New * Improved "short pays" OH following AWT's acquisition of Hercules Inc. to <90 days from >228 Managed the integration of 25 positions without sacrificing service levels. Reduced past-due
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