As a professional with years of experience in the field and significant contributions as a Business Systems Analyst, I am well positioned to assist your company in exceptional customer service. During my career, I have applied my proven expertise and ongoing professional development to meeting and exceeding all objectives put before me. The following examples from my resume represent the absolute value I can deliver in this new role:  Dynamic, versatile IT Professional with years of experience in quality assurance, technical analysis, and development.  Demonstrated ability leveraging IT knowledge and strategic skill to deliver solutions beyond organizational expectations.  Proven track record leading teams to achieve projects goals on time and within strict budgets.  Recognized as a subject matter expert and award for innovative solutions.  Delivered on-site and web-based training to clients like Texas Roadhouse and Computant. Created training documentation and provided in-house training for internal support teams.  Onsite and remote UAT, Installation, and Deployment for clients like AT&T Stadium (aka, Dallas Cowboys Stadium) and Maggiano’s Belfast in Northern Ireland.  Built successful business relationships with vendors like LRS & HME. Improved relationships with key clients like California Pizza Kitchen, P.F Changs and Acea Corp of South America.

Highlights:

• Microsoft SQL Server
• Microsoft's Team Foundation Server (TFS
• VMware
• Packet Tracer
• vShpere Web Client
• Windows
• network file servers
• intrusion detection systems