QUALIFICATIONS SUMMARY Nine years of Food Service experience, with five years management experience. Detail oriented professional, timely, ability to work under pressure. Excellent leadership skills. Ability to take and give direction, multi-task and prioritize work load demands, Skilled in receiving deliveries and verifying multiple orders, noting discrepancies, damages and missing items. EXPERIENCE HIGHLIGHTS Guest Service and Reception * Served as Assistant to the General and Assistant Managers, assisting with inventory, guest service, and quality assurance. * Served as Host, greeting guests as they entered the store, guest rapport, informing them of daily specials and promotions. * Provided quality assurance, ensuring that the guests were served in a timely manner. * Typing - 63 words per minute, knowledge of Microsoft Office Suite, including Word, Excel, Access, Power Point, Publisher and outlook. Management and Supervision * Promoted rapidly from host to Guest Service Assistant guest interaction, visiting with the guest to ensure the quality of their overall experience, while addressing the guests needs. * Oversaw all operation during a shift, including, hiring and training new employees, quality assurance, scheduling, and cash handling. Assisted in stocking all areas, ensuring that all areas were well stocked, before opening, assisted in closing procedures. Increased sales volume by 50% * Excellent team leading abilities, experience in delegating work, enforcing policies and ensuring tasks are completed.
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