Description
and (Quark is a desktop publishing software company) * Responsible for Quark's customer service, technical support, product supply chain operations, and professional services. * the United States to two call centers. * Successfully realigned the customer support web site implemented a virtual knowledge base customer self help and on-line chat functions to anticipate a 40% reduction in call center staff and a 50% budget reduction without compromising customer service. * Implemented product packaging changes resulting in a 30% decrease in overall packaging costs. * Continued management oversight of the India development center
Accomplishments
Highlights:
Keywords
