Description
PROFESSIONAL SUMMARY I am a senior level administrator with over two decades of operations and managerial experience including Retail & Parking Operations. With excellent interpersonal, organizational, communication and negotiation skills, also successfully developed and implemented sophisticated parking systems across large, multiple-facility operations. I also have extensive knowledge of various computer programs including facility management software, revenue and access control equipment and Microsoft Office Suite. I also have experience with maintaining a retail store, warehouse, inventory control along with purchasing and customer acquisition and telemarketing room manager. ACCOMPLISHMENTS * Increased company revenue by 40%. * Developed facility utilization strategies to maximize facility occupancy. * Implemented customer service strategies including a loyalty validation program to generate +$100k yearly. * Created a customer survey to monitor customers' needs to respond accordingly. * Implemented an employee cross training program to maximize employee cooperation, morale and motivation.
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