Description
SUMMARY OF QUALIFICATIONS IT Professional and customer advocate recognized for commitment to usability and ability to develop new capabilities from existing technologies. * Five + years' of experience in IT support and technologies implementation * Strong background in eliciting requirements, relationship management, documentation and testing * Experience working with clients, business analysts, end users and programmers to identify requirements, assist with creating user interfaces, and develop implementation timelines. * Manage XenDesktop and XenApp deploying Apps to end users * Implementation and administration of any Windows client operating system in a network environment * Superior communication, presentation, interpersonal skills and work management * Multi-lingual communication to give better services to end-users * Experienced in troubleshooting and maintaining PC/Mac Desktop/Laptop, Cell phones/Tablets: Android, Blackberry and iOS * Upgrade Office 2003, 2007, 2010 and 2012 * Technical Knowledge Converter M3 Suite MS Excel with macros MS Office 2003 and 2007 MS Access 2003 and 2007 * Install and Configure Windows Server 2008 R2, Microsoft SharePoint 2010 and VM Workstation * Great customer service, problem solving skills, multi-tasking abilities with organizational skills * Both Microsoft Windows and MAC deployment/migration * Hands on experience maintaining a Windows Infrastructure * Tier II & III Technician responsible for performing daily administration on Windows Servers which include OS/software installation, patching and firmware updates, hardware upgrades, monitoring, troubleshooting, account management, file share group permissions, backups/restores, printer and queue setup, performance monitoring and overall efforts to minimize system downtime.
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