Description
SUMMARY OF QUALIFICATIONS Excellent communication skills - both written and verbal. Organized. Detail Oriented. Team Player. Self-Motivated. Strong problem solving skills. Strong Leadership abilities and have performed in a supervisory position. Mentored new hires in the repair process and procedures. Extensive knowledge of tear down and reassembly of a wide range of printers. Utilize all applications and processes to provide end-to-end support. Field initial call from help desk/customer and help route issues to quick resolutions for customers. Anticipate parts needed to repair printer and have available as necessary. Schedule and dispatch technician for repair or process product exchange. Fast learner actively pursue opportunities for additional training associated with job requirements. Dependable and skilled at effective time management. Worked on a project for Microsoft utilizing Blue Tooth connectivity and Smart Phone testing in Boise ID. Running test case scenarios within set perimeters utilizing Visual Studios Tera term SharePoint. Identify write up a bug defect retest when engineer has fixed bug Testing all applicable OS systems with Android/iPhone/Blackberry/Window phones for usability functionality and Quality Assurance. Served small office environment as office manager - mailings ordering office supplies new hire orientation badges paper work needed. Web Lab optimization program including tier one support for PC repair/ replacement as needed. Troubleshooting including network, hardware, and software issues. Maintain 500+ fleet of PCs. Provide metrics to management. Ghosting as needed to ensure quick resolution of line down situations. Meet with customers to determine needs and provide quick, professional resolutions. Jet Admin testing for HP. Identifying and submitting bug defects. Technical writing step-by-step Running test case scenarios retest to verify bug can be closed. Testing all applicable operating systems with application for Quality assurance Major Accounts Hardware technical support for Hewlett Packard Field Engineers Account Representatives Technology Consultants and Customer Support for printers. Communicated with multiple levels of management providing customized solutions on time and within budget constraints. Responsible for creating and distributing technical and user documentation. Quality Control: Led effort to ensure sufficient/ correct part inventory were available to field service partners. Responsible for finding design flaws resulting in major cost savings to company. Proactively sought opportunities to learn new technologies and processes.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Pie Chart Design Jet Cause/Failure Analysis | Data Entry, Order Processing Customer Service Rep (Full Time Not In My Job Scope) | 3/2016 - 4/2017 |
| Lionbridge | R&D Tester Tech I (Full Time Non Permanent) | 6/2015 - 8/2015 |
Accomplishments
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