Frank has considerable years’ experience in Call center management, computer systems hardware and software, design and analyze IT architecture, and various size budgets. My IT support and management expertise with these various organizations has been most productive in today’s challenging and changing world by bundling several positions or effectively defining their roles and duties. A strong lengthy background in providing user training, support and implementation documentation is evidenced by the use of Certified ITIL/ITSM methodology as well as holding a certification of Sarbanes - Oxley as it pertains to IT Infrastructure. The are many years of advanced support and training in call center management and operating hardware and software showing my continued exemplary customer service and being involved with the latest technologies i.e. cloud, tablets, resources etc. Supervisory duties may include determining personnel requirements of full time and hourly, remote call centers and personnel training, setting schedules, working within budgets or defining budgets and insuring that those under their direction have adequate resources to complete their jobs

Highlights:

• helpdesk manager
• Project manager
• It Director
• Infastructure manager
• call center manager
• IT manager
• Help Desk
• ITIL
• Automatic Call Distribution
• AVAYA
• Consulting
• Customer Service
• Microsoft Access
• Microsoft Windows NT
• HR
• Human Resources
• Inventory
• Management
• Microsoft Windows
• Pc
• Personal Computer
• Point Of Sale (Pos)