Description
SUMMARY Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis to the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. Efficient in Microsoft Office and Outlook. CERTIFICATIONS/SKILLS * * Certificate of Completion (Customer Service) * Knowledge of CIMS program * Types 30-40 WPM (Words Per Minute) * Knowledge of CITRIX/IAD/CTI * Professional Telephone Etiquette * Efficient in Microsoft Excel * Knowledge of medical terminology * Customer Relations skills
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