Description
SUMMARY: Information and technology professional with 17 years of experience in computer technology with track record of highly dependable and responsible. Skills include troubleshooting hardware and software products, from Windows 3.11 to the latest Windows 7. Fast learner and have demonstrated ability to work calmly and independently. EMPLOYEMENT HISTORY: Jan 1999 - April 2015 Cohnreznick. CPA. 7501 Wisconsin Avenue, Bethesda, MD 20814 IT Support Analyst * Performed helpdesk function to resolve hardware and software problems. Specific skills include: * Caseware - Microsoft Office 2010 - GofileRoom - GosystemRS - Acrobat * Wireless Network / Network Troubleshooting / Bluetooth / Mobile Device /Mifi * Active Directory * Supported users in-house and remotely via telephone, Remote Desktop, MS LynC 2010 * Installed, configured, and supported all customer applications to include: MS Office 2007 / 2010 Windows XP/Vista/& Windows 7 McAfee Adobe CS6 VM Ware & VPN technologies * Cisco Jabber Communication * Setup computer for new employees and back up data for existing employees * Troubleshoot and maintenance of local and network printers. * Tracked inventory of equipment using Track It program. * Provided customer service
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