Over 15 years of experience in business analysis, process improvement and requirements engineering. Skilled in software configuration management (SCM), project management, quality assurance (QA), and documentation. Develop performance indicators. Maintain SCM over artifacts. Develop and deliver training. Excellent in client-facing environment. Strong record of improving customer satisfaction with products and services. Contributed to winning proposals. Cleared for Position of Public Trust. U.S. Navy veteran. Willing to travel.

Highlights:

• Requirements Engineering
• Process Improvement
• Training
• Quality Assurance
• Key performance indicators
• Software development life cycle
• Meeting facilitation
• Document management