Summary: Experienced Service and Operations Professional in all aspects of Automotive Service. Over 30 years of proven ability to drive results and build successful teams. Accomplishments: * Increased Labor Sales to over $1.5 million dollars annually * Developed and Implemented Sales/Service program resulting in tech productivity ranging from 125% to 180%. * DOE/CSI - Consistently Exceeded Customer Satisfaction goals * Facilitated establishment of collaborative Parts and Service relationship resulting in #1 Volvo After Sales Challenge for 2006. * Received Volvo Platinum level Award 2006 - Highest level awarded for Customer Satisfaction results * ASE certified Service consultant and Parts specialist * Attained Master Level Service Manager Certification * Extensive experience with Reynolds and Reynolds and ADP automotive software. * Extensive experience with Alldata automotive software. * Extensive experience with RO Writer shop management software. * Created multiple reward and recognition programs increasing employee satisfaction, revenue generation and reducing turnover. * Facilitated training and development programs resulting in highly trained Master Tech Team * Attained Master Level Service Advisor Certification * Consistently ran 97% first time processable rate on warranty claims submitted * Maintained acceptable Industry Standard with regard to Warranty $/Car serviced Index * Facilitated the restoration of facility including Automotive Shop and general office area focused on safety and aesthetics, creating associate pride and increased customer satisfaction * 25+ years of successful direct to consumer, automotive service. * A multitude of recognition awards for excellence.

Highlights:

• Inventory
• Management
• Service Work
• Automotive
• Accounting
• Documentation
• P&L
• Payroll
• Sales
• Platinum