AREAS OF EXPERTISE * * Team Member Relations ( Training and Organization Development ( Performance Management ( Benefits and Leave Administration ( Union Avoidance ( Harassment/EEO Training and Compliance ( Legally Defensible Investigations ( Team Leader Development Outstanding Customer Service ( Policy Development ( Affirmative Action Leadership/Management * Led diverse group of business professionals to work towards a vision for the community * Chaired Community Arts Festival, leading project from planning to achievement * Acted as liaison between staff and production ensuring that the vision and mission of the organization were communicated to all company employees. * Led a group of training supervisors to address training needs, develop training programs and measure training effectiveness. * Document system of policies and procedures by authoring an employee handbook creating a partnership between company and employee. * Act as servant leader, providing outstanding service to internal and external customers Training and Development * Coached supervisors and managers regarding proper and effective implementation of company policies to increase employee productivity. * Developed and implemented supervisor/management development plan to provide career planning for staff of 230 employees. * Implemented train-the-trainer program to ensure that qualified personnel were properly trained and prepared to effectively train new employees * Established training certification program to ensure training is thorough and complete and effectively measured * Created and implemented a Mentoring Program Administration * Develop and Implement recruiting strategy including selecting target market, creating advertisements, marketing company image and recruiting, interviewing and hiring employees. * Formulated and conducted effective new employee orientation program for line and staff employees. * Create and manage employee attendance control program that helped reduce employee absenteeism. * Ensure compliance with ADA, FLSA, FMLA, C.O.B.R.A., HIPAA and other regulatory issues. * Develop job descriptions and conduct wage survey analyses to determine current market wages. * Plan and direct company events.

Highlights:

• Human Resources
• ADA
• Ada Programming Language
• Benefits
• Compliance
• Customer Service
• Evaluate
• Facilitator