Career Highlights –  Eliminated profound operational breakdown and led significant culture shift, setting new performance standards, and accountability measures. Efforts resulted in 90% operational readiness and 100% accountability of equipment.  Played a key role in developing strategic planning for equipment procurement and sustainment. Authored annual congressional National Guard Equipment Report on equipment status, issues, and strategic initiatives.  Developed operational strategies to drive change management and improvements in communications, strategic execution, and procedural compliance.

Highlights:

• Logistics Management, Charlotte, NC
• Project Management
• Baltimore
• New Orleans
• Transportation Management
• Charlotte
• Complaints
• Customer Relationship Management
• Customer Service
• Management
• Planning
• Quality
• Quality Assurance
• Retention
• Complaints
• Customer Relationship Management
• Customer Service
• Management
• Planning
• Quality
• Quality Assurance
• Retention
• Complaints
• Customer Relationship Management
• Customer Service
• Management
• Planning
• Quality
• Quality Assurance
• Retention
• Complaints
• Customer Relationship Management
• Customer Service
• Management
• Planning
• Quality
• Quality Assurance
• Retention