Summary__________________________________________________________________________ Experienced Specialist with a demonstrated history of working in the Healthcare industry. Skilled in non-profit organizations, customer service, public speaking and Community Outreach. Strong professional with a Bachelor of Arts in Business Administration from University of Phoenix and currently seeking a Masters of Arts in Child Advocacy from Montclair State University. I am professed in planning, goal setting, decision-making, and delegating. I am seeking a managerial/leadership role embracing new challenges. I would like to utilize my strong organizational skills, previous experiences and educational background. Key Strengths Management/Leadership, Multitasking, Prioritizing, Documentation, Facilitator, Excellent written and verbal communication, Managed Care (HMO, PPO, Medicare, Medicaid), Microsoft Word, Public Speaking, Presentations, Credentialing, Customer Service, Implementation, Strong character, Analytical, Ability to work in a team environment, and Self-motivated. Knowledge of ICD-10 and CPT coding. Professional Achievements______________________________________________________________ After ten years of service as a Patient Access Specialist in the Head and Neck Center, I transitioned the role as the floater for the Regional Care Centers, strategically supporting staff with abetting and maintaining the workflow efficiently between all centers until permanent positions became available for each center. One Connect Super User for the Bay Area Regional Care Center (EPIC) Act as a preceptor for new hires in the Bay Area Regional Care Center. Licensure/Certification/Training_________________________________________________________ Certified Healthcare Access Associate, Certified Christian Counselor, Certified Child Advocate, Certified in Protecting Human Research Participants, Ethics and Boundary Issues, Cultural Competency, Trauma Informed Care Overview, First Time Manager: Challenges, First Time Manager: Understanding a Managers Role, Creating and Maintaining a Positive Work Environment, Interpersonal Communication: Communicating Assertively, Internal Customer Service, Implementing Change, Kicking Your Stress Habits, Effective Communication, and Customers, Conflict and Confrontation.

Highlights:

• Benefits
• Telemetry
• Transcribing
• Scheduling
• Billing
• Cobra
• Insurance
• Microsoft Access
• Patient Access
• Referrals