A driven, self-motivated and innovative IT Application and Technology Infrastructure Director with over 25 years of technology organization experience in a diverse range of industries. Areas of expertise include sound leadership and management of technical operations, efficiency and productivity strategies, cultivating employee growth, orchestrating the delivery of stable B2B, B2C and e-commerce application solutions corporate-wide and establishing technology direction. A natural leader with a proven record of proactive problem solving, risk assessment, and instituting business development solutions based on technology roadmaps to reduce downtime, improve security, save costs, and enhance customer satisfaction. Possesses highly developed customer facing interpersonal skills that result in a creative, team-based atmosphere, and collaboration with clients and coworkers of all backgrounds and levels to adhere to the company’s vision. SKILLS and EXPERTISE LEADERSHIP SKILLS • Staff Training, Mentoring and Career Development • Establishing and Maintaining Professional Relationships • Superior Customer Service and Business Relationships • Creativity Showcased through Business Development Strategies (Including Products and Services) • Organized and Resourceful Project and Program Mgmt. • Passionate Support of Diversity and Inclusion • Presentation and Negotiation Skills • Extensive Outsourcing Experience PROCESS SKILLS • Systems Management (.NET, Websphere and JAVA) • IT Infrastructure Support / Data Center Operations • Project & Program Management/ System Security • IBM FIleNet Business Process Management (BPM) • Business Relationship Management (BRM) • ITIL Service Management • Knowledge Management (SharePoint Services) • Disaster Recovery and Business Continuity Planning • Centralized Records Management (IBM FileNet)

Highlights:

• Service Management
• IT Operations
• Program Management
• Cloud Services
• Strategy
• Technology Roadmaps
• Systems Integration