Description
PROJECT PLANNING AND DELIVERY n TECHNOLOGY IMPLEMENTATIONS n SERVICE DELIVERY MANAGEMENT § Experienced project manager offering success leading all phases of diverse technology projects; PMP, ITIL and Six Sigma Green Belt credentials; Degree in Business Management; and 15 years of Technology Service Management and Leadership. Interface with executive management to plan projects and establish timelines. Tracked burn down, complex project scheduling, created management dashboards and resources. § Business analysis and strategy; Plan and manage IT service related projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. Skilled with data collection and analysis, industry research, determining best practices and process improvement. § Excellent communicator; Leverage technical, business and customer service acumen to communicate effectively with executives, customers and project teams. Author tech support best practices and user training manuals. § Proficient in waterfall and knowledgeable in agile project management methodologies. Able to manage multinational teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
