Description
• 10+ years of Customer Service Management experience • Experience providing superior customer care for six designated market areas with combined annual revenues of $100mm, providing monthly reporting on current initiatives, organizing and leading monthly departmental meetings, developing and analyzing metrics which improved revenue run rate from 98% to 99.12%, developing and implementing workflow efficiencies that slashed transactional workload by 20% and improved customer satisfaction survey results by 12pct, hiring additional staff, developing and leading a team of 13 that collectively improved the revenue run rate and operational run rate from 97% to 99.50%, reducing allocated manpower hours for Sales department by eliminating paperwork needed for revenue recovery, shifting the task to the Traffic department; assisting with related customer service and managerial duties • Computer Skills Include: Microsoft Word, Excel, Outlook, Power Point, Eclipse, Novar, Strata and Data Entry
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