Gail Volpe Email: lovegv@aol.com 630-674-0759 08N814 MA Center Drive, E lburn, Illinois 60119 Administrative Assistant Seasoned administrative assistant seeking general office or receptionist position. Hardworking self-starter known for outstanding communication, excellent problem solving abilities, planning and customer service skills. Skills and Proficiencies • More than 9 years of administrative support experience in commercial real estate industry • Ability to multitask a variety of tasks and managing office operations • Excellent ability to solve problems and finding effective solutions • Proficient with Microsoft Office, Excel and Word and office software • Articulate communicator with a strong attention to detail • Telephone and receptionist skills and strong interpersonal skills Professional Experience 2009 to Present Administrative Assistant Mid-America Asset Management, Inc. Oakbrook Terrace, IL • Directly assist (3) property managers with a total of 105 tenants • Handle all correspondence for 10 properties and their tenants • St reamlined office procedures for greater efficiency • Coordinate/update all contracts, Insurance Certificates, Tax documents and inspections • Maintain and update all tenant records and databases • Update all required monthly reports and prepare for client distribution. • Work with Construction team manager's in assisting in office related duties. 2005-2009 Assistant Sales Coordinator/Rental Coordinator MacAllister Equipment Company, Villa Park, IL (2008-2009) Volvo Construction Equipment and Services, Villa Park, IL (2007-2008) Ingersoll Rand, Villa Park, IL (2005-2007) • Schedule, coordinate and make all preparations and arrangements for meeting and trade shows involving the sales force and sales management • Process sales quotes by sales department • Update and maintain customer records database Prepare and compile activity reports on sales, service and rental operations • Process accounts payable and managed past due accounts by contacting customers and setting up payment arrangements resulting in increase of receivable payments . • Mai ntain inventory of office supplies, brochures, purchasing and distributing of office equipment and supplies; saving company annually by reducing unneeded orders. 1999-2005 Sales Assistant, Patten Tractor and Equipment Company, Elmhurst, IL 60126 • Operated a multi-phone system for thirty-person sales staff • Gathered and compiled competitive/comparative data concerning new sales rentals and leasing activities • Prepared and processed various state licensing applications for all trailer orders • Assisted the governmental project coordinator in government bid preparations projects by ensuring that all necessary documents were fully and accurately prepared • Processed trade allowance authorizations on used equipment • Organized and sorted mail distribution for all employees I998- I999 Medical Receptionist, Chicago Prostate Clinic, Westmont, IL Greeted patients and answered customer inquiries over the phone and in person, resolving matters related to scheduling appointments and service problems • Checked patients into the clinic, verifying insurance, inquiring about the nature of their symptoms and making notations in their patient histories and charts • Maintained medical records, review and check charts to ensure all documents and records are in compliance with pol icy and procedures • Performed liaison with patients, physicians, surgeons and insurance companies Education: 197 1 Addison Trail High School, Addison, IL 1973 College of DuPage, Glen Ellyn, IL Computer Operations and Desktop Operations Classes Affiliations: • M.A. Center of Oakbrook, IL Volunteer Coordinator for Mata Amritanandamayi, Chicago Tours since 2003. This 3-day event has an attendance of 5,000 people. • Community Rehab and Nursing Home, Naperville, IL Volunteer Once a month, coordinated a creative activity for the elderly. •

Highlights: