A highly motivated, results oriented management professional with 9 years of progressive management experience specializing in customer service, customer retention, and sales. Interested in a Customer Service Manager position. Excellent interpersonal skills, performs well in complex and difficult environments, and leads by example. Expert ability to utilize analytical skills and insight to drive organizational improvements, build effective teams, implement new strategies, resolve complex customer issues, inspire high performance, and promote overall operational success.

Highlights:

• Policy/Process Development
• Cross Functional Team Management
• Complex Problem Solving
• Reports Generation and Analysis
• Skilled Negotiator / Contracts Negotiations
• Performance Analysis / Performance Evaluation
• Budgeting and Forecasting
• Proficient Communication Skills
• Training and Development