HIGHLY EXPERIENCED AND SKILLED IN WORKING WITH DIFFICULT CUSTOMERS, AND DIFFUSING ANGER

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	10/2004 - Present
SPRINT PCS	(Confidential)	1/1999 - 10/2003
CPN INSURANCE AGENCY	(Confidential)	1/1986 - 1/1999

SCHOOL	MAJOR	YEAR	DEGREE
GASTON COLLEGE	LEGAL SECRETARY	1977	Associate Degree

Highlights:

STRONG WRITTEN, VERBAL COMMUNICATION AND INTER-PERSONAL SKILLS, ABLE TO WORK INDEPENDENTLY AND INTERACT WITH OTHERS.

Companies I like:

CIGNA HEALTHCARE BLUECROSS BLUESHEILD

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• CUSTOMER SERVICE
• OFFICE CLERK
• SECRETARY

PRESENTLY HANDLED CUSTOMER COMPLAINTS IN ACCORDANCE WITH STTE AND HIPAA LAWS