Management professional with extensive experience in directing departmental operations to improved performance while developing the individual leadership skills of direct reports * Accomplished management professional with more than 15 years of solid operations experience spanning various industry types * Enthusiastic problem-solver with the keen ability to assess situational challenges create and initiate plans of action and lead the team to meet/exceed goal expectations * Skilled communicator who imparts information effectively across all staff levels resulting in extraordinary outcomes and increased employee engagement Areas of Expertise * Strategic Business Planning * Problem Solving * Change Management/Initiating Change * Decision Making * Process/Product Launches * Operational Efficiency * Quality * Customer Satisfaction * Empowering Others * Team Building * Mentoring/Motivation * Training and Leadership Development * Performance Management * Communication

Highlights:

• Management Professional
• Results Driven
• Problem-Solver
• Communication
• Quality
• Compliance
• Employee Engagement
• Insurance