PROFESSIONAL SUMMARY I am a Data Technical Support Software Solutions Analyst with over seventeen years of combined experience in Customer Service and Technical Support at a Corporate Enterprise level. Experienced multi-task individual recognized as having strong interpersonal and high leadership skills. Energetic, fast learner with good listening skills and the ability to work well with others at all levels and still work well independently. Self-motivated individual driven by success and upward mobility. I embarked on the wireless industry, successfully directing and delivering substantial productivity and Continuous Improvement on Information Technology. Possess strong listening skills and technical knowledge to appropriately apply to and execute the demands of the customer and meet his needs, while maintaining the company's best interest. Maintain a professional attitude toward everyone. Detail oriented and efficient individual. Generously awarded and annually recognized for leading in performance in a dynamic Information Technology environment. Familiarity with Key Performance Indicators (KPIs) * Clear understanding of Support tools and Techniques / Software Installation * Familiar with Change Management / Terminology * Contract Negotiations/Vendor Management/Service Level Agreement * CRM/ SFDC (Salesforce.com) * Personal Liable vs. Corporate Liable * Blackberry Enterprise Solutions/ Apple and Android Enterprise Solutions * Apple and Android Enterprise Solutions Familiarity with Risk applications. * experience with the implementation of a cloud environment and its lifecycle. ACCOMPLISHMENTS Customer Service /Technical Support Utilized strong listening skills and technical knowledge to appropriately apply to and execute the demands of the customer and meet his needs, while maintaining the company's best interest. Maintained a professional attitude toward each customer alike, so as to retain the reputability of the company at all times. Reinforced retention and renewed satisfaction, by exercising courtesy and respect while being equally firm, fair, and responsible. Received top performer annual bonuses as compensation for my contributions during each previous year. Surpass target deadlines and also maintain a continuous focus on customer satisfaction in a fact paced environment. Vast experience with several software programs and computer systems, along with a working knowledge of the Internet.

Highlights:

• ITIL
• Sql
• software
• macros
• BMC Remedy
• JIRA
• CRM
• IT Analyst
• SDLC
• SFDC
• Cloud
• SaaS
• Microsoft Office