Summary Dedicated Assistant Customer Service Manager with 20+ years of experience in small and large Call Centers of all industries. Consistently achieving record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and policies.

Highlights:

• Accruals
• Customer Service
• Call Center
• Compensation
• Management
• Policies and Procedures
• ADA
• Ada Programming Language
• Complaints
• Payroll