Is to seek an opportunity that will utilize my excellent track record of customer service experience, attention to detail and strong leadership abilities. \l "Education Help" \o "List the most recent first. Remember to list courses that you are currently undertaking. If you have room provide major area of study and any notable achievements.."Education 1992 Graduate of Lincoln University, Bachelor's of Science Degree Army Corp of Engineering QC Certification License, MDE Environmental Green Card, CPR, OHSA 10 and OSHA 30 cert., Aberdeen MD Army High Security Clearance \l "Work Experience Help" \o "List any work you have done, including any internships, job shadowing, summer jobs or volunteer work. List most current first."Work Experience Feb. 2013 - Present AmeriGas Inc. Valley Forge, PA Telemetry Routing Analyst * Successfully coordinated several tank monitor rollout projects totaling over 3500 monitors to the largest customers throughout the region. * Communicate clear direction to Service Techs while on site for trouble shooting tank monitor equipment and or during monitor activation. * Investigate tank monitor trends (battery strength, signal strength, connectivity and forecast methodology) through data retrieved from GasLog, SAP and customize Excel BI-reporting. * Provide forecasting and mapping for Route Drivers utilizing the Map Viewer Grid program and Goggle maps for the most efficient route for customer deliveries all District locations. Special Project Administrator/ Team Lead * Conduct over 200 plus daily audit of account invoices with efficiency in efforts to decrease the number of un-reconciled invoices and increased departmental revenue 500k in one month. * Assist with the interview process of new internal and external applicants in efforts to develop a new ticket processing team. * Created a departmental training procedural manual for the entire Electronic Proof of Delivery ticket process. * Upload, track outstanding national and third party billing utilizing Excel spreadsheets, creation of graphs and pivot tables. Sept. 2008 - Jan. 2012 Better Built Construction Services Aberdeen, MD Quality Control Manager/ Project Management/ Estimator * Oversee all facets of quality control management and workmanship inspections for all Multiple Awarded Task Order Contract to insure that the scope is achieved within budget and within project timeline. * Track with accuracy all project invoices, change orders and modifications to the Government awarded contracts through a customized general ledger. * Responsible for all trouble-shooting and resolving account related discrepancies with Government and Subcontractor's. * My attention to detail allows me to resolve complex unforeseen discrepancies within scopes of work. * Coordinate and facilitate progress meetings with Government, Customer and Subcontractor's. * Oversee multiple project scopes, schedules, redline drawing review, material submittals and inspect all material deliveries upon arrival. * Coordinated and participated in Government on-site visits develop cost estimates and created contractual narratives for new Government scopes of work. * Oversee site safety protocol daily according to the OSHA guidelines and specifications without any casualties.

Highlights:

• Autocad
• Autodesk AutoCAD
• Management
• Microsoft
• Microsoft Office
• Quality
• Quality Assurance
• Quality Control
• Autocad
• Autodesk AutoCAD
• Management
• Microsoft
• Microsoft Office
• Quality
• Quality Assurance
• Quality Control
• Microsoft
• Microsoft Office
• Quality
• Quality Assurance
• Quality Control
• SAP
• Test
• Autocad