Description
Yolonda Wisdom-Baldwin 608.207-9077 or 608-718-9766 1732 Sixth Street, Beloit, WI 53511 ybaldwin.baldwin@gmail.com Objective: To work in a growing and innovative environment that will allow me to share in the opportunity for advancement and participate as a sharing individual that can work as part of a cooperative team or as a professional with skills. Qualifications and Skills: Years of experience in customer service, with proven abilities in retail sales and marketing, having developed an excellent reputation with customers and staff as a knowledgeable professional. My Expertise lies in anticipating and responding to customer needs, developed while being a member of Wisconsin Marketing Management Association (WMMA). Participated in student government and the Louis porter club chairperson of the activities committee, parliamentarian. EXPERIENCE 10/2/2014 – 12/26/2014 TEMP ASSIGNMENT INTAKE OFFICER EAP ROCK COUNTY • Work with client customers over phone or email, completing whole script accurately and within proper time frame. • Met performance expectations through quality monitoring and call handling • Integrate and apply knowledge and skills acquired in formal and informal training • Maintained proper script etiquette • Used professional customer service and/or sales skills to drive expected results for client (Pampered Chef) • Performed data entry accurately • Used proper call escalation procedures at all times • Completed customer service and/or paper work as necessary • Able to type 35+ wpm after corrections for errors • Demonstrated proficiency in reading, speaking, and writing in the English language • Proven problem solving abilities 2014 – 2014 The Connection Loves Park, IL • Work with client customers over phone or email, completing whole script accurately and within proper time frame. • Met performance expectations through quality monitoring and call handling • Integrate and apply knowledge and skills acquired in formal and informal training • Maintained proper script etiquette • Used professional customer service and/or sales skills to drive expected results for client (Pampered Chef) • Performed data entry accurately • Used proper call escalation procedures at all times • Completed customer service and/or paper work as necessary • Able to type 35+ wpm after corrections for errors • Demonstrated proficiency in reading, speaking, and writing in the English language • Proven problem solving abilities 2013-2014 Aerotek Janesville, Wisconsin CAC (Certified marketplace assister) • Certified to assist consumers in understanding new programs, taking advantage of Consumers’ protections and navigating the health insurance system to find the most Affordable coverage that meets the consumer’s needs • Met with organizations, set up seminars with businesses, to educate people to the changes in health care insurance • Used proper call escalation procedures at all times COMCAST Rockford Ill Direct Sales Rep 02/2012 to 05/2013 • The customer sales representative understands how the latest technology works and takes the opportunity to show customers how our service offerings compliment their lifestyle in the comfort of their own home. • Used professional customer service and/or sales skills to drive expected results for client • Performed data entry accurately • Used proper call escalation procedures at all times • Completed customer service and/or paper work Teletech@home Best Buy Compass Customer Service Representative 10/2011 to 01/2012 seasonal • Work with client customers over phone or email, completing whole script accurately and within proper time frame. • Met performance expectations through quality monitoring and call handling • Integrate and apply knowledge and skills acquired in formal and informal training • Maintained proper script etiquette • Used professional customer service and/or sales skills to drive expected results for client JC PENNEY Cherryvale Mall 02/2008 to 10/2011 Team Leader/Trainer (Jewelry) base plus rate (current) Commission based customer service to attempt to sign new clients and inform customers of the upcoming promotions in the fine Jewelry Department Quotas attained. Duties: • It is my responsibility that my team are adhering to the principles and practices we have committed to so that we are doing work efficiently and of the highest quality • To act as example to all the members of my team by being the person who most closely follows the principles and practices we have committed to so that everyone on my team feels confident they can too. • responsible that the progress of work the team is undertaking is clearly visible both to the team and to our customers, but as much as possible I should be ensuring every member of the team is contributing to these duties : • My duties included assisting and managing the daily operations and activities of the jewelry store, as well as training employees with their daily work requirements. • The jewelry team leader also helps plan and prepares work schedules for jewelry store personnel, • Assigns employees to specific duty requirements of the store, • Prepares and directs personnel with appropriate merchandise, and provide performance review. • My duties also responsible for storing display as well as advertising copy, performing sales work such as taking inventory, recollecting cash with sales receipts, and maintaining operating records such as records of store transactions. • As a team leader, I also ordered merchandise and stock as needed; and ensures personnel comply with established store security level, as well as sales and record keeping procedures and practices. • Assists with the training of counting diamonds and entering the vault, while maintaining safety for all jewelry store employees • Duties involved closing of all registers and the closing of the department at the end of the day and returning all keys and making sure all diamonds are counted and locked up for the next shift ATT U-VERSE/EMS 02/2008 to 12/2008 Independent contractor door to door • Introduced customers in the Southern Wisconsin region to the services available in the area for Cable, Internet and Phone services Business to Business SEARS 11/2007 to 12/2007 seasonal Sales Associate DOLLAR GENERAL 04/2007 to 06/2007 Assistant Manager FAMILY DOLLAR 06/2007 to 10/2007 Assistant Manager Duties: • Duties of store manager include assisting and managing the daily operations and activities of the store, as well as supervising employees with their daily work requirements. • The store manager also plans and prepares work schedules for store personnel, • assigns employees to specific duty requirements of the store, • Prepares and directs personnel with appropriate merchandise, and provide performance review. • also responsible for storing display as well as advertising copy, performing sales work such as taking inventory, recollecting cash with sales receipts, and maintaining operating records such as records of store transactions. • The store manager also orders merchandise and stock as needed; and ensures personnel comply with established store security level, as well as sales and record keeping procedures and practices. AFLAC, JANESVILLE, WISCONSIN 11/1997 to 05/1998 Insurance Agent Intern I contacted area businesses to explain the advantages of the product to the company and its employees. Delivered a presentation to one of the area’s largest employers and landed one of the JANESVILLE office largest accounts. Business to Business RON WEBBER ASSOCIATES summer of 1997 school MACHESNEY ILL Outbound and Inbound calling center I assisted in the customer service for those customers that call in requiring information about the company. Business to Business FRITO-LAY 02/1989 to 10/1994 2810 KENNEDY DR BELOIT WI PACKER, BOX DROP OPERATOR, DOD PANEL LEADER SAFETY TEAM MAY 1989 TO SEPT 1995 BELOIT DAILY NEWS, BELOIT, WISCONSIN summer school 1998 SALES ASSOCIATE My duties were to sell classified ad space and display advertising space for publication. My responsibilities were also to obtain pertinent information concerning prospect’s past and current advertising for use in sales presentation. Contacted advertisers to point out advantages of publication and update ads. This was the first attempt to acquire NORTHERN ILLINOIS ads from retailers. Business to Business ELDER-BEERMAN, BELOIT MALL, BELOIT, WISCONSIN MANAGER OF LANCOME I contacted present customers when promoting new products. Managed LANCOME COSMETICS counter, created and complied statistical data on sales, ordered product by customer, this increased sales by 10 to 15%. Experience Cont. ELDER-BEERMAN, BELOIT MALL, BELOIT, WISCONSIN CONT.... SALES MANAGER Created and setup displays Assigned work details MERRIL COMMUNITY CENTER, BELOIT, WISCONSIN CONT ASSISTANT TO EXECUTIVE DIRECTOR Business to Business Maintained confidential records and updated posting of upcoming events. I expedited communication between the Executive e Director and community representatives. I also responded to written and verbal requests for assistance. Education: UPPER IOWA UNIVERSITY (BLACKHAWK Technical CENTER) JANESVILLE, WI BA BUSINESS GRADUATION DATE MAY 2003 BLACKHAWK TECHNICAL COLLEGE JANESVILLE, WI ASSOCIATES DEGREE- MARKETING GRADUATED MAY- 1998 Computer Skills: PHOTOSHOP, ADOBE ILLUSTRATOR, QUARK EXPRESS, WORD, EXCEL, POWERPOINT References: BARBARA MILSAP-MORROW 15 YEARS 608-365-1449 DIRECTOR OF SALES MK ANNA MARIE JOHNSON 15 YEARS 608-365-1483 EXEC DIR MERRILL COMM Dwayne Hodges 15YEARS 608-718-4645 FRITO-LAY
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