Team and results oriented professional with over 15 years experience working in the areas of software and hardware, internal and external customer relations, project management, and sales. Special expertise in streamlining company processes and procedures to improve sales and customer/employee satisfaction. Ability to work well independently. Extensive experience working successfully with inside teams. Strengths in communication, team building, and solution resolution. Skilled in MS Office programs, Procom Plus, SAP, LiveLink, Remedy, and Craft.

COMPANY	POSITION HELD	DATES WORKED
Siemens	(Confidential)	9/1996 - 7/2006
Acer America	(Confidential)	9/1990 - 8/1996

SCHOOL	MAJOR	YEAR	DEGREE
Bountiful High School	General	1987	High School/GED Degree

Highlights:

Companies I like:

Verizon, AT&T

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Inside Sales
• Teleworking

Managed account base of over 400 customers in Northern CA, OR and WA, including top 100 accounts for Siemens. · Exceeded annual quota of $1 MM each year for hardware and software applications. Obtained $2.5 MM in 2005. · Managed projects for small moves and expansions by utilizing effective, clear communication with vendors, customers, and implementation team on all aspects of project. Provided detailed information on processes and procedures with clear-cut instructions for implementation day and first day of service. · Used excellent communication skills to bridge Siemens' customer base, account executives, inside management teams, and vendor and client relationships resulting in improved relationships, customer service, and sales. · Wrote proposals for Siemens equipment, labor, and expansions that provided a total communication solution for specific customer needs. · Worked effectively and successfully as a teleworker for 2 years. · Analyzed and presented effective solutions for customer issues and needs with 100% "solution resolution" contracts and 75% signed customer contracts. · Managed new sales lead database, utilizing Remedy and Sales Force, to enhance sales performance with fingertip access to organized customer information, documented solutions presented, and identified business needs, · Forecasted monthly and quarterly sales closings and "in-the-pipeline" sales with in 95% accuracy. · Followed through from contract phase to completion of jobs, utilizing SAP and LiveLink software programs to ensure accurate and current customer data was inputted to equipment files and financial records.