• Self-motivated with progressive experience in coordinating activities with the Joint Commission, Department of Child Services, CMS full-scale surveys; understands regulatory communication, plan of corrections, and follow up. • Planned, staffed, implemented, prioritized, controlled, evaluated projects, and coordinated task levels to complete projects within deadlines. • Strong organization and project management skills with result driven skills in process improvement, staff training and development; including building relationship-incorporating team building strategies and techniques. • Educated and trained management staff and physicians/residents on leadership strategies, quality and patient safety program and respective responsibilities in carrying out the program. • Coordinated departments on quality improvement designs and patient safety initiatives, government and federal policies and protocols • Investigated and analyzed root causes, patterns and trends that could result in compensatory or sentinel events, serious adverse events and near misses. • Managed performance improvement projects: patient satisfaction surveys, clinical processes and outcomes. • Reported adverse occurrences to appropriate regulatory and required accrediting agencies • Facilitated the work of the strategic planning committee using critical thinking and solid multi-tasking skills.

Highlights:

• Performance Improvement
• Risk Management
• CPHQ
• Quality healthcare
• Project Management