SUMMARY United States Navy Veteran - A dynamic, goal-driven individual with over twenty years' experience in financial services, mortgage default servicing, customer service, general operating processes and governmental compliance regulations, quality control, and inventory and inspection procedures, and how they collectively impact the organization able to analyze and articulate complex strategies and tactics to other professionals and execute those goals effectively leadership and supervisory skills that train, empower, motivate and inspire employees to perform at their optimal level high demand call center experience working within and leading diverse teams able to develop and maintain solid, professional relationships with clients and business partners can work effectively in a changing or pressure-driven environment able to multi-task and execute on deliverables in a prioritized and timely manner highly organized excellent communication skills, including verbal, written and interpersonal skilled at operating, repairing, servicing, calibrating, testing and evaluating various types of mechanical, electrical, electronic and hydraulic systems and equipment. Responsible for delivery and restocking of milk products to retail stores and/or wholesale distribution locations. * Set up merchandise and sales promotion displays and deliver promotional material to customers. Follow transportation policies DOT regulations food/personal safety regulations and company policies and procedures for personnel. Manage client requests by completing work orders updating inventory and evaluating feedback * Reconcile customer invoices to determine items to be gathered distributed and delivered * Conduct safety inspection of vehicle in compliance with DOT and FMCSR guidelines Monitored the Repayment Plan Agreements and application of payments Prepared monitored and updated the Referral to Foreclosure Tracking report daily and submitted summary reports to MI Treasury Reporting Fannie Mae and Freddie Mac * Communicated with loan counselors and investors regarding defaulted repayment plans and delinquent loan portfolios * Partnered with document management to ensure original documents were adequately requested and tracked Completed file verifications certifications and registrations required by state regulatory investor and company rules and regulations Supervised staff which included recommendations for hiring performance evaluation training work allocation problem resolution and enforcement of company policies and procedures * Provided Senior Management with weekly and monthly performance summary reports * Created policies and procedures for the Document Execution team in the Foreclosure department in order to meet Morgan Stanley requirements as well for the U.S. Treasury Department Executed court documents as an assigned Vice President for Mortgage Electronic Registration Systems Inc. (MERS) Officer and Assistant Vice President for Saxon Mortgage as its Attorney in Fact Evaluated Conducted quality assurance audits to ensure adherence to established policies and procedures for clients * Supervised five on-site staff members developed and delivered innovative training sessions for continuous improvement * Maintained daily reports for Assistant Vice President of the Default Department to review in a timely manner basic financial credit data and performed credit investigations verifications and loan booking processes * Ensured documentation was accurate and complete prior to inputting new loan information into the system * Interfaced with branch personnel automobile dealers customers and credit reference sources * Delivered training courses to learners both new hire and tenured associates including facilitation of application exercises and performance tests to ensure knowledge comprehension and skill delivery Orchestrated pre-sale portfolio of 335 loan counts in a timely manner * Coordinated the order of appraisals and appraisal reports facilitated negotiations between the appraisers and field service providers * Created and provided reinstatement figures payoff requests and approved judgment figures for attorneys

Highlights:

• Quality Assurance
• Test
• Policies and Procedures
• Quality
• Appraisals
• Call Center
• Communication Skills
• Compliance
• Customer Service
• Database