Talented Manager with versatile skill set that executes result to meet strategic business goals. Talent for developing and facilitating training, creating innovative solutions and suggesting system/process improvements proven to increase efficiency, customer satisfaction and results. Skilled at mastering and using technology to improve business processes. Diplomatic and tactful with staff at all levels. Thrives in deadline-driven environments. Strong communication, organization and leadership skills. Proficient in MS Office Suite, Prezi, Megastat, Mainframe, Alstar, Automated Call Distributor reporting and statistics, Broker office, Five9, call monitoring/tracking, flow charts, scripting tools, coaching and team development.

Highlights:

• Change Management
• Team Building
• Project Management
• Coaching
• Communication
• Conflict Management
• Motivation
• Employee development