 More than nine years of experience in staff leadership, operations management, information technology, personnel instruction, technical support, communication, network administration, organizational collaboration and user account management.  Holder of ITIL V3 Foundations and Service Operation Certifications.  Well-organized multitasker with strong detail orientation.  Self-driven team player with strengths in communication and developing interpersonal relationships.  Possess excellent planning, organization, time management and decision-making skills.  Strategically coordinate and collaborate with various professionals to maximize performance in facilitating goals and attaining operational excellence.

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