An experienced business technology leader with a proven track record of establishing strong relationships at all levels and across business units. Committed to improving internal and external customer satisfaction by optimizing service delivery, and by implementing technical solutions that enable users and that align with the organization’s strategic vision. IT Manager and Team Leader with comprehensive personnel management skills gained in a career spanning over 25 years of information technology success. Skilled in operations management, contract negotiations, vendor relations, project management, budget management, expense management, and functional coordination across disparate teams. Certified in ITIL Foundation (v3, 2011) and trained by Project Management Institute, HDI, AMA, and CMMI Institute.

Highlights:

• project management
• operations
• washington, DC
• SAS
• Help Desk
• ITIL
• information security
• PMP