COMPTIA A+ Certification HDI Customer Service Representative Accredited ITIL Invigilator and Foundation Trainer Summary of Qualifications Highly motivated, dynamic professional with eight years plus experience in teaching and training in academic and business settings combined with technical knowledge, expertise and language skills. Training and Teaching Attributes * Gathered requirements and formulated objectives in order to create, design, tailor, and deliver SharePoint training using instructional techniques, various visual and media, including video, video-conferencing, classroom instruction tools, such as PowerPoint, video tutorials, as well as web-based reference materials. * Tested ongoing Windows 7 & 8 builds conforming with security in order to determine what tools to use (e.g., PowerPoint, Captivate, ) to best design and formulate training for upper and middle management, personnel and staff * Designed and delivered hands on training in training environments for SharePoint 2007, 2010, and 2013, Windows 7, Office 2010 and Windows 8 and Office 2013 the IT Incident Management system. * Evaluated through the medium of user surveys and classroom analytics which instructional techniques yielded the best results to improve the design and delivery of classroom and web-based training modules. * Incorporated distance-training techniques similar to Web CT and Blackboard into the delivery of web-based training.

Highlights:

• SharePoint
• ITIL
• Windows 8
• Office 2010, 2013
• Management
• Training
• Microsoft Windows 8
• Help Desk
• Microsoft Windows
• LMS