Dynamic operations leader with 15+ years of experience consistently exceeding performance expectations in retail store management, financial management,and district management roles for industry-leading organizations. Demonstrated success in improving profit margins through revenue growth, cost reductions, increased efficiency and performance improvement to lead turnaround of under-performing operations. Proven history of identifying growth opportunities and executing to drive gains that significantly exceed company expectations in fast-paced, highly competitive environments. Track record of assembling and motivating high-performing teams and building productive relationships with independent store owners for leading national furniture chain. Exceptional communicator with ability to articulate superior customer service standards and build rapport with diverse constituencies, from executive management to rank-and-file employees.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	General District Manager	/2010 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Texas Tech University	Business	1979	Bachelor Degree

Highlights:

• Achieved company- sales growth in 2014 with 10.5 percent increase in retail sales, through close monitoring of sales staff performance. Sales per square foot by store location grew from $250 to $315 overall. • Reduced labor costs by 7% increasing EBITDA. • Reduced customer complaints by 30 percent in 2014 after implementing customer satisfaction measurement processes in all stores, including net promoter scores based on positive purchase experience. Centralized Guest Relations to give a overall better customer experience. • Introduced spreadsheet to track Key Metrics to find opportunities for growth and change; measuring SPG, Category Sales, and goals daily resulting in significantly improved reporting processes that spotlighted operational weaknesses by tracking key performance categories and led to quicker corrective action. • Restructured DC operations to streamline operation. Negotiated a 3rd Party delivery company so delivery operations would be profitable. Delivery costs reduced to 4%. • Managed financial department and reviewed monthly financial statements. • Cut financial statement preparation from 25 days to 10.

TERRITORY MANAGEMENT
SALES TRAINING/DEVELOPMENT
P&L
OPERATIONS MANAGEMENT

• BUSINESS DEVELOPMENT
• OPERATIONS MANAGEMENT
• WAREHOUSING
• TERRITORY MANAGEMENT
• TEAM LEADERSHIP/MOTIVATION
• EMPLOYEE RELATIONS
• P
• – STORIS, PROFIT, GERS

Areas of expertise: BUSINESS DEVELOPMENT – CHANGE MANAGEMENT – STRATEGIC PLANNING – COST MANAGEMENT – P&L – WAREHOUSING & DISTRIBUTION – OPERATIONS MANAGEMENT – MARKET ANALYSIS – PROCESS IMPROVEMENT – OPERATIONAL PLANNING – TERRITORY MANAGEMENT – RECRUITING – BRANDING/PRODUCT MARKETING – CUSTOMER SERVICE – CLIENT RELATIONS – NEGOTIATION – SALES TRAINING/DEVELOPMENT – TEAM LEADERSHIP/MOTIVATION – EMPLOYEE RELATIONS