High energy service operations professional, with exceptional focus on customer service and efficient profitable results

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	7/2005 - Present
MCS Electric	(Confidential)	9/2001 - 3/2004
Marconi / EMERSON	(Confidential)	5/1970 - 6/2000

SCHOOL	MAJOR	YEAR	DEGREE
Baldwin Wallace College	Business Admin	1998	Bachelor Degree
Lorain Cnty Comm College	Electronic Technology	1967	Associate Degree

Highlights:

Managed national organization to meet or exceed corporate objectives.Developed and implemented successful technician skills assessment and training program to increase marketability.Appointed champion of division rengineering team to succesfully redploy resources

Companies I like:

ATT/Cingular, TYCO, Verizon

Strategic Planning
Technology Solutions
Requirements Analysis & Specification
Leadership

• field service
• field operations
• installation
• repair
• director
• vice president
• telecommunications
• wireless
• wireline
• cellular
• phone
• alarms
• ISO

Appointed as the single point of contact (24/7) to address customer network reliability issues, corresponding up to "C" level management. Managed national service organization.