Description
With over 17 years of experience in the 1st and 3rd party collection industry, I have a proven background in leading change, developing high performing teams, and ensuring high quality customer service. I have built a reputation for setting and exceeding goals, consistently producing well above expectations. I have a history of increasing responsibility, as I have demonstrated excellence in both strategic thinking and tactical execution, from high-end portfolio management to creating tracking systems and dialer strategies. I am highly skilled in prioritizing and balancing the rigorous demands of a role in this highly dynamic, regulated, and complex industry.
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