A Human Resources and IT professional with over 15 years of industry experience spanning from Fortune 500 companies to small businesses in the healthcare, finance, hospitality, legal, retail, software development, non-profit and government industries; a Business Process Analyst, Technical Writer, Consultant, Quality Assurance Tester, and Team member with prior experience in requirements development and management, Enterprise Life Cycle business process documentation and analysis techniques and development methods used in application development; and a Project Manager and Regional Training Manager with Computer Telephony Integrated (CTI) implementation project experience from major call centers and car rental industry. Excellent communication skills and a problem solving approach to organizational changes and challenges, and proven ability to multi-task and establish credibility (internally and externally) in delivering top performance.

Highlights:

• Training and development
• Application Testing
• Human Resources
• Technical Writing
• Business Process Analyst
• ELC documentation