Innovative and results-driven professional with nearly 20 years of experience in managing personnel, vendors, help desk operations, critical projects, and new technology initiatives. Track record of success in both direct support and leadership roles with a motivational, hands-on approach. Demonstrated abilities in training and building teams of top-performing IT associates and inspiring a positive work environment for staff. Skilled in collaborating effectively with external partners, users, colleagues, and subordinates to reliably deliver systems that meet business and technical requirements. Strengths include: Network Administration  Data Security  Needs Analysis  Regulatory Compliance  Help Desk Management  Project Management  Contract Negotiation  Software Deployment  Policy/Procedure Development  Troubleshooting & Problem Resolution  Web Design  Client Relations & Education  Sales/Marketing I have a Bachelor of Science degree in Technical Management from DeVry University and hold several certifications including CompTIA Network +, Apple Certified Associate and soon ITIL Foundations and VMWare VCA-DCV Certified.

Highlights:

• Network Plus
• Apple Certified Associate
• ITIL
• ASP
• Drupal
• WordPress
• VMWare
• MS Server