Proven leadership success in P&L, Call Center Management, Sales, Operational Metric Improvement, Customer Satisfaction,, Quality Management, Project Management and Multi-Site Management. Demonstrated skills in leading highly effective teams to acquire new customers, win critical business opportunities and to improve client retention and satisfaction. Adept at developing and delivering persuasive C-level sales presentations, RFP response, win/win negotiations and implementing mission-critical process improvements. ► Executive Management Leadership ► Sales Management ► P&L, Expense and Capital Expenditures ► Strategic Management and Strategy ► Quality Process Improvement and Development ► Business Transformation Optimization ► Customer Advocacy and Voice of the Customer ► Process Management and Workflow Optimization ► Sales Development and Growth ► Resource Planning and Management

Highlights:

• Call Center
• Operations
• Management
• DFW
• Customer Service
• Director