Dynamic operations and administrative manager with 20+ years of experience. History of increasing revenues, productivity, and quality while reducing costs and service failures. Strategic thinker with record of implementing process improvements across numerous business functions. Diligent team leader with proven ability to manage facilities and teams, build strong business relationships, and leverage expertise transferable across industries. Highly effective at problem solving, developing strategies through organizational collaboration, reforming processes to improve the bottom line and enhance customer satisfaction. Competent in process documentation, program implementation, change management, developing talent and mitigating risks. Specializes in vendor managed, facility services, best practices and processes. Experience includes Operations, Account Management, Project Management, Property Management, P&L Accountability, Vendor Relations, Cost Control, Negotiations, Process Improvements, Strategic Planning, Budgets, Customer Service, Team Leadership & Development, Cost-Benefit Analysis, Regulatory Compliance, Revenue Growth, Quality Control/QA, Cross-Functional Collaboration, Recruitment, Team Building, Payroll, Training, Financial Reporting, Procurement, and Inventory Control.

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