Experienced HR Business Analyst with more than 15 years in Business Process Outsourcing sector in a wide range of benefits administration and technology roles. Well versed in database management, researching complex pension and benefits issues requiring a thorough understanding of Case Management Systems, retirement calculation and record-keeping systems, government regulations, and client Policy and Procedures. Participated in several platform migrations of software applications managing benefits for client organizations with employees numbering in the thousands. Collaborated cross-functionally with multiple groups to improve work-flow and record-keeping applications, develop documentation, and train employees.

Highlights:

• SQL
• project management
• reporting
• process improvement
• testing
• research
• training