Description
Accomplished professional with proven ability to successfully direct client support services, operations management, Call Centers, and projects with an international footprint. Expertise in building, optimizing and leading end user support teams with proficiency in employee development, the creation of internal/external communications, and challenging the status quo with innovative solutions to improve client service, enhance employee performance, and increase operational efficiency.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Investment Advisor / Ca Financial Professional / Director Of Expansion | 7/2017 - Present |
| Content Development | Executive Director, Website Strategist | / - 7/2017 |
Accomplishments
Highlights:
Job Skills
Keywords
- Vice President
- Client Service/Support
- Call Center
- Project management
- Re-engineering
- Operations
- Help Desk
- Service Now
- Policy & Procedure
- Employee Development
- Remedy
- Cross Functional Leadership
- Program Development
- Customer Service
- IT Operations
- Emergency Response Team Initiatives
- Team Leadership & Mentoring
- Performance Measurement
- Voice of the Customer
- Resource Alignment & Optimization
- Business Analysis
- IT Manager
- Client Service / Support Management
- Executive Director
- Website Start-up
- Proactive Professional
- management
- proactive
- leader
- Manager
- Management
- Business Analyst
