SUMMARY OF QUALIFICATIONS Over 39 years' experience in broad range of clinical, administrative, and quality and risk management experience . Longtime health care professional with in-depth, versatile experience establishing and managing programs such as risk management, performance improvement, education, infection control, utilization review and case management. Contract work with Indian health of Oklahoma 2014-2016 CLNC Oversaw programs related to performance improvement, infection control, utilization, risk management, surgical risk management, survey readiness, and customer satisfaction. * Established quality management department. Supervised up to 12 people and managed hiring and training. * Headed continuous effort to improve quality of care, and associated monitoring, as required by office of Inspector General and accrediting organizations, with focus on consistent survey readiness and compliance. * Evaluated outcomes conducted special improvement studies developed action plans to affect positive change and ran rapid improvement and performance improvement teams. * Supervised infection control nurse tasked with making rounds on floors. Evaluated infections found on day-to-day basis by reviewing positive cultures and ensuring patients were receiving appropriate treatment. Created prevention strategies including working closely with environmental services. * Established MRSA control program and monitored its effectiveness. * Educated new employees, existing staff, and physicians about infection control, performance improvement, and risk management. * Contributed to decisions and action regarding resource management and communicated with doctors to assist with their understanding of utilization management. * Managed occurrence reports on unexpected events. Oversaw response to lawsuits, worked with patients and families following negative outcomes, and monitored practices with potential risk. * Hired customer service manager to review and follow up on complaints launched customer service committee and practice of installing customer service champion in each department. * Compiled policies and identified those that were most critical, effectively using broad network of VHA as resource. (316) 209-8886

Highlights:

• Infection control
• Management
• Quality
• Quality Assurance
• Risk Management
• Complaints
• Customer Service
• Quality Management
• Surgical
• Surveys