To utilize the combination of my executive administrative/assistant/secretarial experience, computer knowledge, swift typing abilities and customer service skills to enhance growth in a corporate environment.

Highlights:

SHERRY A. HOWELL 7542 MERRIMAN RD., #102 WESTLAND, MI 48185 734-338-9982 OBJECTIVE: To utilize the combination of my executive administrative/assistant/secretarial experience, computer knowledge, swift typing abilities and customer service skills to enhance growth in a corporate environment. Very “team” oriented. QUALIFICATIONS: • Proficient at negotiating “service repair shop” maintenance prices for (mostly) 2004-2007 Chevrolet Silverado’s and GMC Sierra’s, as well as other “company owned” vehicles in fourteen (14) states across the country. • Experienced in FleetPro (a software program containing all vehicle history for a particular company) • Knowledgeable in ordering/canceling/replacing fuel cards from various different companies, i.e. SuperFleet, Exxon, BP and Chevron • Able to quickly locate any tow company, anywhere in the Country, and direct them to a driver, within a short time period, should an emergency situation arise. • Extremely proficient in Lotus Notes • Capable of quickly creating graphs (any type) with any given data • Proficient in Microsoft Word, Excel, Word Perfect, DOS, Lotus 1, 2 and 3, Internet explorer, all aspects of Windows and previous knowledge in PowerPoint • Superior typing skills at 80+ wpm • Experienced in typing/delivering construction bids as outlined by a particular bidder’s requirements as well as the Michigan Law • Completely understand the mechanics of the Michigan No-Fault Law • Professional telephone skills which includes the Rockwell system, switchboard operator and receptionist • Experienced in decision making • Exceptional customer service skills; adept at diffusing potential irate customers as well as explaining procedures and assisting in difficult situations • Remarkably trainable PROFESSIONAL EXPERIENCE 06/05/06–12/29/06 Advanced Communications, Inc., 5711 Research Dr., Canton, MI Fleet Administrator Advanced Communications, Inc. (ACI) is a rapidly growing company spanning fourteen (14) states that include Arizona, California, Colorado, Georgia, Illinois, Maryland, Michigan, Minnesota, New York, Ohio, Pennsylvania, Texas, Virginia and Wisconsin. ACI has at least one (1) OBU (Operating Business Unit) in each of the aforementioned states and as many as two to four OBU’s that are fully equipped with Managers, Administrators (a couple of OBU’s share Management and Administrators), staff as well as, of course, trucks. The trucks were all originally dispatched from the corporate office in Canton, Michigan My job duties were as follows: • Solely responsible for "maintaining" our fleet of 1,500+ trucks spanning fourteen (14) States across the U.S. SHERRY HOWELL Page 2 • Reviewed all invoices and paid by check or corporate credit card, keeping an eye on pricing and any warranty work rebates we might obtain • Responsible for ordering fuel cards, from 4 fuel companies for our fleet of trucks, including replacement cards • Fuel cards require driver pin numbers. Once new hire pin's were received from H.R., (1-2 times per week), they were added to all existing fuel websites to become activated • Most of the trucks were up-fitted as “install” trucks, i.e., extra equipment. I was the internal contact to replace these parts as needed by placing a call to our up-fitter/manufacturer • I was "on call” therefore, should a driver find himself in an emergency situation; I would be contacted to find a tow company in the area to get the situation handled. • Responsible for finding new service shops across the country, which included negotiating prices • I would be notified as employees were terminated so I could notify the fuel companies to have this employee's fuel pin number deactivated • Authorized access to fuel reports for tracking purposes 2003 – 2005 AAA Life Insurance Company, 15401 Newburgh Rd., Livonia, Michigan New Business Associate 01/2005 – 06/2005: AAA Life Insurance Company – New Business • Skillfully trained to “input” Life Insurance Applications received by Sales Personnel from the entire USA. This consisted of branches located in Michigan, Northern California, Southern California and all Independent Agent’s across the United States. It was extremely necessary that the Application be input correctly and all forms (Underwriting Requirements) were listed in the AS/400 system as well as Ascenza, so that the policy could be issued as swiftly as possible. This required working with two (2) computer screens at my desk • Handled life insurance policy application conversions, rewrites and replacements as they arrived, in a timely manner • Became very adept at handling “Mismatched Mail” in this area, consisting of receiving mail, via computer, with no identifying numbers, and matching the mail up to the correct policyholder’s file 11/2004 – 01/2005: AAA Life Insurance Company, 15401 Newburgh Rd., Livonia, Michigan Document Control Center Clerk • Decided to try out the new Imaging/Workflow Area – (Document Control Center) where I became an accomplished Back-scanner, back-scanning files as well as microfiche as requested by the AAA Life New Business area • Responsible for locating requested files and microfiche to be back-scanned • This particular area had a wonderful “team effort” so that once my particular duties were finished, I would help my co-workers by either regular scanning or researching mismatched mail • Ran OFAC’s on incoming insurance policy payment checks – personal and commercial – to ensure the payee’s were not listed on the National Criminal List • Accurately back-scanned fifty (50) files/microfiche a day 02/2002 – 11/2004: AAA Life Insurance Company Administrative Coordinator • Temporary employee through OfficeTeam from 2/25/02 to 5/13/02, when I was hired as a permanent employee • Responsible for coordinating meetings with all seven (7) Senior Managers; ensuring food and beverages were provided, if requested SHERRY HOWELL Page 3 • Created graphs showing turnaround times for the New Business Life area and Customer Service Life Insurance area • Competently set up flight/hotel/ground transportation arrangements for out of state meetings for the seven (7) senior managers I was responsible for, as well as fellow co-workers and Supervisors who were required to attend classes out of state • Processed all incoming invoices for the entire IT Department and the Facilities Department in a timely fashion, also making sure copies of these invoices were delivered to each respective department. This included an updated spreadsheet for the IT Manager every time an invoice was paid. (This particular office housed 300+ personnel) • Worked very closely with Senior Management to process budget reports as well as budget forecasts • Kept accurate attendance records for the five (5) to seven (7) managers that reported to one of the Senior Managers • Deftly handled customer complaint calls by redirecting them to the proper Manager, as directed, so Senior Management would not necessarily need to be involved • Responsible for mailing out any correspondence and/or IT data such as disks upon request via DHL (formally Airborne), Fed-Ex and regular mail 07/1999 – 02/2002 Western Waterproofing Company, Eckles Rd., Livonia, Michigan Executive Secretary to the Vice President • Responsible for typing up bids for construction restoration projects and ensuring they were delivered to the project bid opening on time. These were completed for the Vice President as well as the two (2) estimators working under him • Accounts payable experienced by processing billings for current construction projects • Able to locate all MSDS and Product Information pamphlets for the review of prospective bidders • Solely created a brand new filing system when the “add on” was completed to the building and moved files to the new site • Single handedly manned the reception area and switchboard when the current receptionist went to lunch 1998 – 1999 Etkin Equities, Northwestern Hwy., Farmington Hills, Michigan Assistant Property Manager for Class A Office Buildings • Responsible for opening the office everyday and acting as liaison between the clients housed in the offices and the maintenance team • Processed invoices for all offices such as DTE, HVAC, etc., to keep offices updated and up to code. • Typed up leases and Eviction notices • Created a filing system for the current Property Manager 1997 – 1998 Diversey Lever, 46701 Commerce Center Dr., Plymouth, Michigan Executive Secretary to the Vice President-Temporary placement through Kelly Services • Responsible for typing and storing chemical equations to prepare this company for their move to Ohio 1980 – 1997 AAA Dearborn Claim Center, Commerce Drive N., Dearborn, Michigan Auto Claim Member Service Representative / Data Entry Clerk / Dictation and Transcription / Check Typist / Report Taker / Switchboard Operator / Receptionist • Accomplished the task of claims handling from the initial report of loss to reviewing claims using the diary method to closure of files SHERRY A. HOWELL Page 4 • Seventeen (17) years of auto claims experience • Completely understand the mechanics of the Michigan No-Fault Law • Experienced in decision making as to coding files regarding negligence, chargeability and fault • Authorized to issue payment on claims and close files • Ten (10) years of processing experience in dictation, transcription as well as manual check typing • Skilled in requesting teletype information on license plate numbers through the State of Michigan • Competently handled the main switchboard for over one-hundred (100) people in the office • Mentored new hires on the process of taking a auto/home/boat claim 1978 – 1980 U.S. Pool Car, Melvindale, Michigan Data Entry Clerk • Became proficient in typing manifests and bills of lading to transport Ford Motor Parts by plane, train, truck and car 1977 – 1978 Allen Electric Supply, Livonia, Michigan Computer Operator / Data Entry Clerk / Switchboard Operator / Receptionist • Computer operator / data entry clerk on Burroughs 500 Computer; responsible for inputting purchase orders, checks, credits and debits to keep company business recorded and balanced. • Answered and directed calls on the switchboard in the receptionist area EDUCATION Annapolis High School, Dearborn Heights, Michigan Graduated in 1977 as an accelerated student with a 3.8 GPA

Companies I like:

Any Company that is looking for someone with my skill set.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Leadership

• Administrative Assistant
• Secretary
• Clerical
• Typist

Solely responsible for "maintaining" our fleet of 1,500+ trucks spanning fourteen (14) States across the U.S. • Reviewed all invoices and paid by check or corporate credit card, keeping an eye on pricing and any warranty work rebates we might obtain • Responsible for ordering fuel cards, from 4 fuel companies for our fleet of trucks, including replacement cards • Fuel cards require driver pin numbers. Once new hire pin's were received from H.R., (1-2 times per week), they were added to all existing fuel websites to become activated • Most of the trucks were up-fitted as “install” trucks, i.e., extra equipment. I was the internal contact to replace these parts as needed by placing a call to our up-fitter/manufacturer • I was "on call” therefore, should a driver find himself in an emergency situation; I would be contacted to find a tow company in the area to get the situation handled. • Responsible for finding new service shops across the country, which included negotiating prices • I would be notified as employees were terminated so I could notify the fuel companies to have this employee's fuel pin number deactivated • Authorized access to fuel reports for tracking purposes