ITIL Certified and experienced Systems Operations Manager and IT Service Delivery Lead of enterprise-scale integrated SAP systems. Over 20 years of combined experience at the Procter & Gamble and Hewlett-Packard companies in the areas of system operations management, IT Service Management, Incident Management, Problem Management, Change Management, SAP platform support, project management, IT security and audit, and infrastructure management. Expertise in organizational skills with the ability to communicate complex information in a manner that is clear and meaningful for audiences with varied levels of technical knowledge. Accomplished in directing, influencing, and motivating others in cross-functional teams to deliver high quality support and operations.

Highlights:

• ITIL
• Change Management
• Incident Management
• Problem Management
• SAP Basis
• Service Delivery
• Service Management
• Infrastructure Management