PROFILE * Self-motivated, proactive and performance-oriented professional with over 15 years of successful experience in technical project management, customer service and sales support. * Dedicated, innovative and self-motivated team player/builder with excellent skills in interacting effectively with all levels of management and people. * Exceptional leadership, organizational, oral/written communication, analytical and problem resolution skills with the ability to multi-task and resolve issues within set deadlines. * Thrives performing in fast-paced, high-pressure environments as well as in both independent and collaborative work environments. * Can quickly develop rapport, analyze circumstances, identify opportunities, anticipate objections or problems that emerge and formulate responses or solutions with value that create and maintain long-term relationships. PROFESSIONAL ACHIEVEMENTS * Recipient of 4 Quarterly Performance Awards based on volume and accuracy with Verizon Business (one of 200 individuals competing for awards). * Recognized numerous times with Ovation Spotlight awards for outstanding work. * Have received repeated recognition from customers and accolades from senior management/support staff for commitment and dedication. * At GTE, recognized, as part of a team, for quick response and outstanding performance in providing coverage during a cable cut. * Consistently achieved the highest reviews possible from Managers and Supervisors.

Highlights:

• Asynchronous Transfer Mode (ATM)
• Ds3
• Ethernet
• Frame Relay
• Management
• OC-12
• OC-3
• Oc12
• Oc3
• Operating Systems